By
James E. Scarbrough

During the past three years it has been my privilege to serve as attorney for the Real Estate Licensing Board. In this job I have handled hundreds of consumer complaints and have answered countless questions from both consumers and real estate brokers. Rather than discuss specific problem areas, I think it more fitting to summarize what I believe the public expects from you as a licensed real estate agent.

According to the classic definition, a real estate broker is one who, for a fee, brings together a buyer and seller or a landlord and tenant,- but judging by what the public expects of its real estate agents, I believe that today this definition is woefully obsolete. In addition to finding a buyer or tenant, the public expects, and rightfully so, that you will arrange a smooth transaction and handle any problems which may arise. You are expected to possess the knowledge and skill to conduct yourself as a professional who is an expert in real estate matters. Do you possess such knowledge and skill? It has been my experience that many brokers do not.

The licensing examination for brokers and salesmen is only designed to measure whether the applicant has the minimal degree of knowledge to function properly as a real estate agent. Therefore, to meet the increasing expectations of the public it is incumbent upon you to continue your education in real estate matters. Remember that public expectation often dictates future government laws and regulation.