Electronic equipment upgrades include installation of "interactive voice response, "voice mail" and "optical imaging."
To ensure that its staff can efficiently handle the ever-increasing volume of telephone calls and correspondence from real estate licensees and consumers, the Commission has initiated technological changes in some of its office equipment.
The Commission has upgraded its telephone system to include "voice mail" and "interactive voice response" (IVR) features. According to Director of Administration Mary Frances Whitley, the new IVR unit will "enable callers to obtain licensee data, including whether the license has been renewed, and if so, whether it is on active or inactive status; information concerning the status of the licensee's continuing education; and other information which may later be added to the system." Mrs. Whitley adds that the information is updated daily.
Also, the system helps licensees change their home and/or business addresses and confirms for brokers-in-charge the salesmen whom they have under their supervision. You may access the IVR system at (919) 850-2753
The Commission has improved the efficiency of its recordkeeping system by converting its licensee records from microfilm to an optical imaging system - a change which Executive Director Fisher explains "will be both cost- and time-efficient. "